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We founded Susanne Steinhauser with one goal: to guarantee every customer a great and fair shopping experience. We shape our business relationships in the same way. Only good service leads to loyal customers. Learn more about our values and guidelines below. Contact us if you have any questions!

Right of withdrawal

1. Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

2. Withdrawal period

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

3. Address

In order to exercise your right of cancellation, you must inform us (Trude Sparkles, Nagelschmiedgasse 9, 8700 Leoben, Austria) of your decision to cancel this contract by means of a clear declaration (e.g. a letter sent by post or email) .

4. Compliance with the deadline

In order to meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired.

5. Consequences of withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

6. Right of retention

We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

7. Return of the goods

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

8. Return costs

You bear the direct costs of returning the goods.

9. Compensation for value in contracts for the delivery of goods

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

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